At Soul we work on the principle that success is measured by customer satisfaction and we are therefore only as successful as our least satisfied customer. Having a fantastic selection of Designer children's clothing and shoe brands, in many styles and all sizes is why parents first visit the Soul website but we know that the ease of navigation of the site and good customer service is what keeps people coming back.
In order to ensure that we are providing the best possible service to our customers we welcome all feedback and encourage website visitors and shoppers to either write reviews on the website or to email us at email@example.com with any comments, suggestions or concerns. Listening to our customers' opinions, both positive and negative, enables us to continually refine and improve the website and also hone our customer service skills ensuring that shopping at www.soul-shoes.co.uk is always a pleasant and easy experience.
Below are testimonials of customers who have used the site to buy shoes, clothes and accesories for babies and children. Please do email us if you have anything to add.
"I dont usually have time to write reviews but I was so impressed with Soul that I felt compelled to make an exception. The stock you have is fab but what really makes Soul stand out from other shops is the incredible personal customer service - receiving a birthday card for my 1 year old daughter was a really special touch. I am very happy to have become a Soul VIP member." Lottie, London 2013
"I live in Japan. Thank you for your very fast delivery and helpful staff. I bought beautiful presents for friend's baby and i was very happy with service so I bought again for my children. I recommend Soul to my friends and I will order again soon. Yuki, Japan March 2013
"Very good shop. I return soon." Mrs Al-Haddad, Saudi Arabia Feb 2013
"I am officially a Soul Kids Convert. I love the stuff you sell - you always have the nicest selections and great new brands like Supertrash and Mini Melissa that I had not seen before. And I really appreciate the great service I get every time I shop with you. Soul is defimitely my first stop now when shopping for my kids. Keep up the good work!" Alyssa Currie, Birmingham Feb 2013
"Many thanks for my latest order and well done on a fantastic service. As I work full time in a hectic office the last thing I want to do is go shopping on my days off. Your website had such a fabulous range of designer wear - ideal for my two grandsons and I couldn't resist buying a first pair of shoes for my nephew who hasnt even arrived yet. I can honestly say I will be a regular customer." Allison, Surrey, December 2012
"Thank you so much to The Team at Soul - you were so helpful and the Dior tracksuit is excellent on my son. I will definitely be shopping with you again." Samira, Beirut March 2012
" Tried your site for the first time and I am very pleased I did. Clothes and bag I bought are beautiful, service was very good and delivery time was quick. So all in all a very good experience". Georgette, Lyon March 2012
" Personal shopping service was the best - all my flower girls and page boys are all kitted out and you couldn't have made it easier. Big thanks." Casey, Essex Feb 2012
" I have been buying all my kids shoes from you for years and I was really pleased to see you started doing clothes, and not just the normal stuff I can get in shops near me. The Roberto Cavalli baby girls things are so gorgeous. I'll be back for more." Joanne, Warwick Feb 2012
"I received my Geox trainers today, thank you for an excellent service. My boys are very happy with their new trainers, as I am with the price. I will be recommending your company to my friends and family"
Leona, Perthshire, Aug 10
"best selection of designer brand kids' shoes I have found and customer service was excellent. Great product and super fast delivery, Will definitely use again."
Juliet Benoir, Paris, May 10
"Thank you Soul shoes. Not easy to find matching shoes for triplets but after searching loads of online shops you came up trumps. My girls love their Lelli Kelly shoes and we had a birthday with no arguments. Thank you also for organising overnight special delivery. Will definitely use site again. Highly recommended."
Jaqui, Steatham, May 09
"Top site for designer kid' shoes. Really impressed and staff were huge help over the phone."
Lucas Barker, Cardiff, March 10
"I am so pleased to have found Soul Shoe. I never know what to buy my grandkids as presents as I am really not very in touch with what children want these days but since I found Soul shoes I seem to get it right. For Christmas and birthdays my grandsons and granddaughter were all really happy. Thank you especially to the very nice lady who helped me choose the best shoes."
Gita Walia, Wiltshire, Feb 10
"nothing but praise. Service was great, shoes a big hit and delivery before Christmas despite late notice. So pleased to finally find a great kid's shoe shop - though I did buy a fab pair of LFA ugg boots for myself and have not taken them off except to go to bed - worth every penny. Will definitely be back."
Carole Parker, London, Dec 09
"....I am always a bit weary of buying from a new internet site for the first time but I need not have worried. My grand daughter has been asking fo a particular pair of Lelli Kelly sandals for weeks but neither her mother or I have been able to find them in any shops near us. I found a couple of sites online that stocked the shoes and decided to try out SoulShoes because the site was very easy to use and seemed very professional. The service I received surpassed all expectations. The shoes turned up in less than 24 hours and I got a follow up call the next day to make sure I was happy. Both my daughters and I have bought from SoulShoes several times now and each time the service has been exemplary. .......I highly recommend SoulShoes to anyone looking for designer kid's shoes."
Rita Hill, Glasgow, July 2009
"I found SoulShoes through Google whilst looking for nice boy's shoes that my son will wear but aren't trainers. I ordered some lovely Geox shoes from SoulShoes but got a phonecall an hour later from a very nice woman who explained that they were out of stock in my choice. I was initially disappointed as they were meant to be a birthday gift but the lady was very helpful and offered to order the shoes in or help me choose a different pair. I really needed the shoes sent out that day to make sure they arrived in time but I was not near a computer and did not want to buy a pair of shoes without seeing them. The manager actually sent photos of her recommendations to my mobile phone and I ended up getting an even nicer pair that had just arrived that day so wasnt even on the website yet. I usually prefer real shops to internet shopping as its more personal but in this case I have to say that SoulShoes has the convenience of internet shopping but without the faceless impersonality of most websites. A real person dealt with my order and she went way above and beyond to get me what I wanted. The shoes turned up with a day to spare and they had even included a birthday card for my son! Really cracking company. Well done and many thanks to the manager who spent half an hour taking and sending me photos whilst I sat in a traffic jam - never had someone do that before"
Simone Gradwell, Birmingham, July 2008
"Great brands, huge selection and really quick delivery. Only suggestion is that it would be helpful to be able to see all the brands in a category in one list rather than have to look through every brand one after the other. That said won't stop me using SoulShoes again. In fact I just logged on and have seen that SoulShoes is also selling Ladies shoes so have jusy ordered Keds for myself as well at my 3 children."
Marie Feldman, Cheshire, July 2008
"Thanks for advice about Birkenstocks. The size down fits perfectly. Really good to have a company know their product so well and pass on that expertise to the customer."
J B Latner. Oxfordshire, June 2008
"Very impressive collection of Designers. Particularly pleased to see Naturino and Falcotto - not the cheapest brands but the quality and fit are excellent and really worth it. Bought lovely soft leather pram shoes for my youngest and a gorgeous pair of Pom D'Api boots for my eldest. Shoes arrived in less than 2 days. Well done"
Julia Morrisey, Luton, May 2008