Terms & Conditions
SALE CONDITIONS - PLEASE NOTE THERE ARE NO REFUNDS ON SALE/DISCOUNTED ITEMS. EXCHANGES WILL BE ACCEPTED WITHIN 14 DAYS OF PURCHASE. EXCHANGES WILL BE MADE AT THE VALUE OF THE RETURNED ITEM AT THE DATE OF RETURN.
Ordering
Please make sure the e-mail address you provide to us is correct and your mailbox is in proper working order. All order confirmations are sent to that e-mail address.
Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts.
Please note in particular that:
1. No orders shall be accepted from persons under the age of 18
2. While we try to ensure the all details (including prices) displayed on this websit are correct and up to date, we cannot be held responsible for their accuracy. You must ensure that, prior to placing an order, you have checked all relevant details about the products you have selected as their relevant details may have changed since you last visited this online store.
3. All products displayed on this website are subject to availability
4. All prices are inclusive of UK VAT where applicable (but do not include delivery charges).
5. Your payment card will be debited immediately.
6. No statement on this online store site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.
All goods will be sent, within 3 working days of confirmation of order, by Royal Mail Recorded Delivery. The delivery cost includes insurance in the unlikely event of loss or damage during transit. An email confirming the order, the order number, the receipt of payment and the date of despatch will also be sent within 3 days. Special next day delivery can be arranged for an addotional cost. Please call or email to make arrangements where possible. .
The cost of shipping within the UK is £4.50 per transaction and £10 per transaction (up to maximum of 4 items per single delivery) for purchase ouside the UK. If making multiple orders to the same addresses outside the UK it may be possible to consolidate shipping of larger orders at a discounted cost. Please call 01708 455 333 (10am - 5pm) to discuss or email info@soul-shoes.co.uk.
Returns
Please keep your receipt safe. Remember NO receipt NO return
Soul Shoes value greatly the satisfaction of our customers and therefore we do offer refunds and exchanges for unwanted goods.
Soul will exchange or refund most items if returned, with the receipt, within 21 days of the date of purchase, unworn and in perfect condition. When returning by post customers MUST include the original receipt, their full name, postal and email address and a daytime phone number.
Shipping fees are NOT refundable.
Items must be returned in the original packaging, in the original state. Any free gift/s received with the item/s being refunded must also be returned in pristeen condition . Where packaging and/or free gifts are damaged or missing Soul Shoes reserves the right to refuse to exchange or refund items. In this case the goods would be returned to the customer. If you are in doubt please phone the shop before posting.
Certain items are not returnable including sale/ discounted products and items where hygiene is an issue. You will be informed prior to payment if anything being purchased cannot be returned.
When returning any purchases please note that ownershipof the products remains with the customer until the goods are received and inspected by Soul staff and their return is accepted and confirmed by email or phone. For your own protection against loss or damage during transit we recommend that returns be sent by Recorded Delivery, checking that the insurance included is sufficient. You will be contacted by phone or email within 2 days of our receiving any returns and your exchange or refund will be assessed and processed appropriately.
Please note that Soul Shoes retains the right to refuse the return of items that we deem to show any signs of wear (beyond trying on), or that have been returned without or in damaged original packaging or without or with used associated free gifts. If a return is not accepted the customer will be provided with an explanation for this decision and have their goods returned to them. Customers can request that a return refusal decision be reviewed if they disagree with the explanations given but ultimately the final decision it is at the discretion of Soul Shoes.
This does not affect your statutory rights.
Privacy and Data Protection
About us:
The information you provide on this online store will be held by Kissmet Ltd T/A Soul Shoes and not by any third parties. Use of your information:
The information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of customers' orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this Web site) for sending information to you about our products from time to time. In addition, we may use information about you provided by credit reference agencies to help us make credit decisions and to prevent fraud. Disclosures of your information:
We will not disclose your information to any other companies other than those belonging to the same group of companies. We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders or as may be required by law or legal proceedings. Copyright and trademark statement:
1. All rights reserved.
2. You may read, print and download the material on this site for private use only.
3. You may provide a link (not a framed link) to this site from any other business or business information or service website but not (unless expressly agreed to by ourselves in writing) in any way which gives the impression that we are associated with or have approved such other site.
4. You may not commercialise or otherwise copy it without our permission.
5. Use of this site is subject to our terms and conditions of use.
For more information please follow the following links Childrens Designer Shoes - Childrens Ugg Boots - Childrens Sandals - Childrens Shoe Sale - Lelli Kelly Sale - Geox Sale - Baby Designer Shoes - Childrens Shoes Girls - Childrens Shoes Boys - Childrens School Shoes.